Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Learning does not only happen through training. Relationships are
among the most powerful ways for people to learn and grow, and this
is part of our HPE culture. In addition to working alongside
talented colleagues, you will have many opportunities to learn
through coaching and stretch assignment opportunities. You’ll be
guided by feedback and support to accelerate your learning and
maximize your knowledge. We also have a “reverse mentoring” program
which allows us to share our knowledge and strengths across our
In our team you will build your capabilities to new heights that will be rewarding personally and professionally.
How you'll make your mark:
Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.
Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote and field support staff.
Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;
Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;
Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
Technical writing skills will be needed to publish Issue resolution documents
Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
Must be able to interact with colleagues from different countries and background (own team, members of L1 and L3 and Engineering teams)