Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
How you'll make your mark:
Troubleshoot / Diagnose customer issues and drive satisfactory resolution.
Ensure consistent customer satisfaction.
Provide Case Management and Solution Management support.
Case Management: Ensuring timely identification and resolution of reported issues.
Solutions Management: Ensuring optimum performance of customer solutions.
Ability to multitask and work independently when required, with little supervision or direction.
Excellent communication skills and interpersonal skills.
Formulate action plans (technical and operational) for analyzing and resolving reported issues.
Assign and ensure appropriate department is assigned to the reported issue.
Escalate issues as needed to ensure a timely resolution to customer reported issues.
Validate customer issues in remote lab when needed.
Work effectively in a team environment including Aruba and Customer colleagues, QA, engineers, and field organizations.