Technementals Technologies (Bulgaria) EAD is a subsidiary of FXCM
Group. The FXCM group of companies (collectively, the "FXCM
Group") is a leading provider of online foreign exchange
(forex) trading, CFD trading, spread betting and related services.
Our mission is to inspire global traders with access to the
world's largest and most liquid market. By offering the most
innovative trading tools, hiring the best trading educators, and
meeting strict financial standards to protect trader funds, we
strive for the best online trading experience in the market.
Some facts about the FX market and FXCM:
- FXCM is a global brokerage firm regulated in four continents, with multiple offices worldwide (US, UK, Australia, Hong Kong, Germany, France, Italy, South Africa and more).
- FXCM has increased its client equity size over four times compared to what it was just five years ago
- FXCM offers multiple trading platforms and proprietary trading tools and resources to retail and institutional investors.
- Customer trading volume of $202 billion in June 2018
We are seeking career minded and independent individuals for an
entry level full-time position in our Pro Operations department
based in our Sofia office. The Associate will be part of a global
team providing operational support on a 24/5 basis to an
international network of sophisticated Professional clients.
Key Duties & Responsibilities (including but not limited to):
Onboard and maintain client accounts
Provide routine customer service via email and phone
Process client requests and enquires such as adding new trading venue, updating client information, providing client reports and etc.
Liaise with Institutional Sales Associates located in our London, Sydney, Hong Kong and New York offices on daily basis
Coordinate with external counterparties such as third-party trading venues, Prime Brokers and liquidity providers in onboarding clients or resolving client trade issues
Perform cancellations and amendments of trades when trade issues occur
Creatively seek solutions to unique client requests, using the tools and systems available as necessary
Compile scheduled and ad-hoc reports such as Traded Volume, Revenue/PNL calculations, fees calculations, etc.
Typical Career Path: Associate ->Senior Associate ->PM ->AVP ->VP
Typical individual gets to the "PM" stage in approximately 24 months.