Technementals Technologies (Bulgaria) EAD
Back Office Associate - Prime Clients
София
длъжност на пълно работно време

Back Office Associate - Prime Clients

София длъжност на пълно работно време

За нас

Technementals Technologies (Bulgaria) EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.

Some facts about the FX market and FXCM:

- FXCM is a global brokerage firm regulated in four continents, with multiple offices worldwide (US, UK, Australia, Hong Kong, Germany, France, Italy, South Africa and more).
- FXCM has increased its client equity size over four times compared to what it was just five years ago
- FXCM offers multiple trading platforms and proprietary trading tools and resources to retail and institutional investors.
- Customer trading volume of $202 billion in June 2018

Отговорности

We are seeking career minded and independent individuals for an entry level full-time position in our Pro Operations department based in our Sofia office. The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of sophisticated Professional clients.

Key Duties & Responsibilities (including but not limited to):
Onboard and maintain client accounts
Provide routine customer service via email and phone
Process client requests and enquires such as adding new trading venue, updating client information, providing client reports and etc.
Liaise with Institutional Sales Associates located in our London, Sydney, Hong Kong and New York offices on daily basis
Coordinate with external counterparties such as third-party trading venues, Prime Brokers and liquidity providers in onboarding clients or resolving client trade issues
Perform cancellations and amendments of trades when trade issues occur
Creatively seek solutions to unique client requests, using the tools and systems available as necessary
Compile scheduled and ad-hoc reports such as Traded Volume, Revenue/PNL calculations, fees calculations, etc.

Typical Career Path: Associate ->Senior Associate ->PM ->AVP ->VP
Typical individual gets to the "PM" stage in approximately 24 months.

Изисквания и необходими умения

Requirements:
English fluency: verbal and written
Strong Excel skills
Detail-oriented
Self-starter and able to work with minimal supervision
Willingness to work at peak hours, which may include evenings and holidays
Excellent written and verbal communication skills
Have superior customer service skills
Be able to determine priorities and follow up in a timely fashion
Be able to work collaboratively and constructively in a team environment

Hours: Full time, 40 hours/week - Monday to Friday. Shifts based on weekly rotation - 9am-6pm, 12pm-9pm, 4pm-12am.

If you are interested in this position, please send us your CV in English via Apply button.

Only short-listed candidates will be contacted for an interview.

Ние Ви предлагаме

Benefits include:

• Additional Health Insurance
• Activity zone and Gym in the office
• Office location close to a metro station and a mall
• Dynamic and friendly work environment
• Opportunities for growth in the company
• Team outings and corporate events
ITCD