Description
About us:

Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 44 years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce.

Our Backorder Management Associate is responsible for:

Handling exceptional order management

Maintaining the order queue of special configuration orders

Performing other activities related to the successful processing of the order when necessary or requested (e.g. sales hold release, completing missing shipping address information, etc.)

Managing the incoming queue of queries from the business country and customers

Creating of price quotes / sales opportunities using the tools required by the business

Managing special pricing requests (MCOP) to ensure completion within customer SLA, along with maintaining accuracy.

Addressing customer inquiries related to open orders (ETAs, order status updates, product information, pricing, etc.)

About you:

We are looking for someone:

Positive!

Highly motivated

Open-minded

And you also have:

Commercial knowledge and/or equivalent work experience

1 year previous support/customer service experience is recommended

Excellent verbal and written communication skills in English

Ability to communicate with several levels of associates internally and externally in an accurate and professional manner

Flexible; Social skills

Multi-task and respond to rapid change

Moderate knowledge of general computer applications (MS Word, MS Excel)

Knowledge of key functionalities of SAP is considered an asset

About our offer:

Competitive salary & Bonus system

Additional health insurance

Food vouchers & Transport Allowance

Well-being Program & Multisport card

Referral and baby bonus

Paid holiday days increasing in time

Many trainings, language courses and free access to LinkedIn Learning Platform

Great career growth and development opportunities

We also have:

Impressive parties

Lots of social events

A unique open-minded culture

Trending TikTok and Instagram accounts

Inspiring leaders

What are you waiting for? Join our big family now!

#IngramMicroBulgaria #LI-Hybrid | #LI-NA4