Join Sutherland – Where Your Career Soars!

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

At Sutherland, You’ll:
Dive into intriguing projects for renowned global brands.
Grow and sharpen your skills in a vibrant and supportive environment.
Collaborate with exceptional talents on exciting initiatives.
What We Need:

We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in Italian and English to ensure seamless HR support for our clients.

What You’ll Receive:
Long-term job security with a permanent contract.
Additional health and life insurance coverage.
Generous annual leave, including wellness days.
Food vouchers and paid breaks.
Competitive salary and clear career progression.
Flexibility to work remotely.
World-class on-the-job training.

Your Responsibilities:
Receive and log HR inquiries promptly via phone and email.
Resolve queries through efficient ticketing systems.
Address employee inquiries on policies, benefits, and more.
Maintain high-quality service levels and adhere to processes.
Handle sensitive information with integrity and confidentiality.
Take ownership of query resolution and individual metrics.

Qualifications
Excellent proficiency in Italian (B2 or higher).
Good command of English (B2 or higher).
Strong attention to detail and interpersonal skills.
Excellent decision-making and problem-solving abilities.
Ability to manage confidential data with strict adherence to privacy standards.
Agility to adapt in a fast-paced, dynamic environment.