We are looking for а Billing Analyst to undertake billing operations in the Shared Services. We’ll count on you to issue invoices with a high degree of accuracy to guarantee our revenue without collection issues. Your goal will be to ensure we bill our customers correctly. The role involves scrutinizing billing data, suggesting improvements to the billing process to ensure that invoicing is accurate and punctual.
You should feel comfortable working with other teams to ensure you have the right details. This role includes little supervision of a small team.
The perfect candidate should possess exceptional analytical skills, pay close attention to details, and be capable of working efficiently in a fast-paced setting.
General Responsibilities
• Verify the assigned reason codes based on customer documentation and distribute incoming chargebacks to the correct Verification Experts
• Develop track and tracing reporting for performance and escalation purposes
• Actively support Account Receivable to get missing chargeback data complete at either customers, internal database systems or at other departments
• Coordinate the chargeback work in process with the other stakeholders in the verification flow to ensure fast resolution
• Drive for cycle time improvements and support actions that minimize/eliminate new deductions at customers
• Support software and process improvements in order to get verification cycle time within the goals outlined per reason code as set by management
• Develop resolutions to problems of limited scope according company's processes and procedures
• Provide financial analysis on monthly basis for open and closed chargebacks
• Responsible for the update of chargeback procedure
• Organize internal meetings to track the progress and provide support if needed
• Perform internal trainings for the chargeback process for other teams as required
• Lead escalation meetings
• Support integrations of new companies
• Develop metrics around chargebacks
• Work on standardization of the process and global alignment
• Work on developing escalation process based on reason codes
• Develop standardized reporting
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Responsibilities
· Collaborate with other departments to ensure billing accuracy.
· Address customer complaints and questions.
· Assist with customer account reconciliations.
· Analyze billing data to identify billing issues and trends.
· Investigate billing discrepancies and work with other departments to resolve issues.
· Recommend process improvements to ensure accurate and timely invoicing.
· Collaborate with other departments to ensure accurate and timely reporting and analysis.
· Develop and maintain relationships with internal and external stakeholders, including Sales and customers.
· Generate and distribute billing reports, statements, and invoices.
· Prepare and present analytical reports.
· Maintain accurate and complete billing records and documentation.
· Assist with other accounting and finance functions as needed.
· Support monthly and quarterly audits and clean ups.
Requirements and skills
· Bachelor's degree in accounting, finance, or a related field · Proven experience as a Billing Analyst or similar accounting role or a related field
· Strong understanding of accounting and billing principles and practices
· Excellent analytical skills, including the ability to analyze billing data and identify trends and issues
· Strong attention to detail and ability to work accurately in a fast-paced environment
· Proficiency in Microsoft Excel and other office software
· Strong communication and interpersonal skills
· Ability to work independently and as part of a team
· Excellent communication ability
· Organizational and time-management skills
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
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