Business Operations Partner - Global Client Management
София
длъжност на пълно работно време

Business Operations Partner - Global Client Management

София длъжност на пълно работно време

За нас

At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Отговорности

Job Description:

Deliver end-to-end, high-quality service to Global Client Management (GDC) leadership by coordinating operational activities, enabling governance and cadence, and ensuring effective alignment between Country/Cluster/Regional stakeholders and internal services functions.

How you´ll make your mark:

  • Acts as the internal business operations point of contact (SPOC) for GDC
  • Partners closely with SSD leadership to translate strategy into execution, strengthen operational consistency, and ensure the cluster operates efficiently while aligning with broader organizational goals
  • Acts as a trusted advisor and problem-solver—bringing structure, data, and clarity to complex, cross-functional work
  • Supports GCM leadership by coordinating operational activities, enabling governance and cadence, and ensuring effective alignment between stakeholders and internal shared services functions
  • This role is internal-facing, relationship-driven, and focused on operational enablement rather than direct service delivery or people management
  • Acts as the connector with Finance
  • Functions as an early-warning system for capacity constraints, risks, operational excellence and service-quality issues
  • Ensures alignment with SSD POR, readiness, and financial planning

Изисквания и необходими умения

About you:

  • Bachelor degree or equivalent.
  • ITIL certification, PMP certification preferable.
  • Experience in project/process or ITIL infrastructure management is an advantage.
  • Customer support experience, CSAT-centric “internal” / external.
  • Fluent in Operations practices – budgeting, Long-Term Planning (LTP), Plan of Record (POR), Business Performance Review.
  • IT industry knowledge, Support portfolio, HPE products literate .
  • Fluent in written and verbal English.
  • MS Office.
  • Strong analytical, problem-solving, and execution skills.
  • Excellent communication and stakeholder management abilities.
  • Experience working cross-functionally and influencing without direct authority.
  • Ability to translate company strategy into execution.
  • Country/Cluster knowledge.
  • Active participation in Country/Cluster sessions.
  • Comfort working with performance metrics, dashboards, and operational data including financial reports.
  • Proactiveness.
  • Financial/business acumen.
  • Executive level presentation skills.