Taxback International is a leading global VAT solutions provider.
Our integrated technology streamlines the processes of global VAT
compliance, recovery & payment for Enterprise and Medium sized
Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 7 consecutive years, a “Best Workplace for Women” for the past 3 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s first year.
Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis. In Bulgaria alone, we have 950 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!
What to expect from the role?
The Client Engagement Executive with German or English is a strong administrator with excellent organizational and written communication skills. The successful candidate works extensively with the Client Engagement teams to manage client tickets and back office tasks assigned according to set SLAs and processes. A focus to always strive to exceed client expectations.
- Manage and execute on incoming client tickets allocated for action.
- Manage the configuration of Data Base of company information, pricing, bank details and any other relevant information.
- Manage the pre-population of forms and creation of document binders using Adobe Professional.
- Support on completion of CORE upon approval of line manager.
- Keeping management informed of performance by providing weekly reports as agreed
- Work towards achieving set KPIs associated with the above functions
- Carry out other team support related duties as assigned by the line manager
- Responsibilities include managing queries from SMB clients and to manage deadline requirements for these clients
- Other responsibilities shall include general team support related tasks as assigned by the line manager.
Телефон: 052 / 68 68 68