Taxback International is a leading global VAT solutions provider.
Our integrated technology streamlines the processes of global VAT
compliance, recovery & payment for Enterprise and Medium sized
businesses worldwide.
Taxback International is part of CluneTech, a suite of companies
providing cutting-edge solutions that simplify global business. We
have been recognised as a Great Place to Work for 7 consecutive
years, a “Best Workplace for Women” for the past 3 years and most
recently, we were delighted to be recognised as a “Best Workplace
in Tech” for the accreditation’s first year.
Our global footprint encompasses 35 offices worldwide and we do
business across 100 countries on a daily basis. In Bulgaria alone,
we have 950 + employees across our offices in Varna, Veliko Tarnovo
and Shumen and we’re continuing to grow!
What to expect from the role?
The Client Engagement Executive with German or English is a strong
administrator with excellent organizational and written
communication skills. The successful candidate works extensively
with the Client Engagement teams to manage client tickets and back
office tasks assigned according to set SLAs and processes. A focus
to always strive to exceed client expectations.
Responsibilities include:
- Manage and execute on incoming client tickets allocated for
action.
- Manage the configuration of Data Base of company information,
pricing, bank details and any other relevant information.
- Manage the pre-population of forms and creation of document
binders using Adobe Professional.
- Support on completion of CORE upon approval of line manager.
- Keeping management informed of performance by providing weekly
reports as agreed
- Work towards achieving set KPIs associated with the above
functions
- Carry out other team support related duties as assigned by the
line manager
- Responsibilities include managing queries from SMB clients and to
manage deadline requirements for these clients
- Other responsibilities shall include general team support related
tasks as assigned by the line manager.
Телефон: 052 / 68 68 68
