CUSTOMER SERVICE | REMOTE | PAID TRAINING | CAREER GROWTH
Your mission
As a Client Service Coordinator, you'll be the person customers can rely on when they need information, assistance or a quick solution.
You'll communicate through email, chat and phone, handle non-technical inquiries, keep cases on track and make sure customers receive professional and timely support.
• Respond to customer inquiries via email, chat and phone.
• Provide accurate information and basic troubleshooting for non-technical issues.
• Record and track customer interactions in the internal system.
• Follow established procedures and keep customer information up to date.
• Escalate more complex cases to the appropriate department.
• Follow up on open cases and resolutions to ensure customer satisfaction.
• Stay informed about products, services and support processes.
• Keep communication professional, clear and customer-focused.
• German or Slovenian – fluent level.
• English – B2 or higher.
• Previous customer support experience is an advantage, but not mandatory.
• Strong communication and interpersonal skills.
• Basic computer literacy and confidence working with multiple systems and tools.
• Ability to stay calm and professional in challenging situations.
• A customer-first mindset and willingness to learn.
• Flexibility and readiness to work in a fast-paced, team-oriented environment.
• Remote working model – enjoy the flexibility of working from home.
• Competitive salary + performance bonuses – your efforts can make a difference.
• Paid initial training – start with the knowledge and confidence you need.
• Ongoing development programs – keep learning and building your skills.
• Clear career path – opportunities for internal growth and progression.
• Multicultural environment – work with people and customers from different backgrounds.
• Supportive team culture – professional, collaborative and people-focused.
• Fast-paced environment where every day brings something different.
Your schedule
Monday – Friday
A good move for you if…
You enjoy helping people, communicating in different languages and finding practical solutions. You don't necessarily need years of customer support experience — if you have the right attitude, communication skills and willingness to learn, you'll have the training and support to get started.
Let's talk
Ready for your next career move?
Send us your CV in English and don't forget to include the reference number SM_.
We’ll contact the candidates whose profiles most closely match the requirements.
Your privacy matters to us. All personal information is handled with strict confidentiality and in compliance with the applicable data protection regulations.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
Телефон: 0884978869
