Client Services Officer
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Client Services Officer

София длъжност на пълно работно време

За нас

About Apex
Apex Group Ltd., established in Bermuda in 2003, is a global financial services provider. With 50 offices worldwide and 5,000 employees upon the close of announced acquisitions, Apex delivers an extensive range of services to asset managers, capital markets, private clients and family offices. The Group has continually improved and evolved its capabilities to offer a single-source solution through establishing the broadest range of services in the industry including fund services, digital onboarding and bank accounts, depositary, custody and super ManCo services, business services including HR and Payroll and a pioneering ESG Ratings and Advisory service for private companies.

We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.

Every employee plays a part in making Apex who we are today and the more that we grow, the more important that becomes. Whatever your career path or specialism Apex provides a global platform to allow you to thrive.


The Role:

The main objective of this role is to support clients on the daily use of Digital Banking products, as part of the Client Services Team.

Key duties and responsibilities:
• Provide support to clients on the day-to-day use of Digital Banking products and services within the Client Services team;
• To investigate, monitor, record and resolve any queries/issues raised by the client. Queries are received via telephone or email;
• Proactive and ad-hoc reporting: Retrieve and compile data from internal systems for provision to clients on a daily, weekly or monthly basis;
• Record all client queries in appropriate tool;
• Support product and service development.

Изисквания и необходими умения

Experience and skills:

• University degree in Business, Finance or Economics;
• 2 years of experience in similar position within the banking sector and a working knowledge of cash related products is desirable;
• Fluency in English written and spoken;
• Excellent communications skills both written and verbal;
• Ability to work under pressure and meet deadlines;
• Team player;
• Positive attitude focused on customer satisfaction;
• Proficiency in Microsoft Office suites.

Ние Ви предлагаме

What you will get in return:
• A genuinely unique opportunity to be part of an expanding large global business;
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly;
• Work for a fast developing and one of the world leading independent fund administrators;
• Opportunities for professional development;
• Competitive remuneration package including various benefits;
• Positive and hospitable work environment;
• Office location on communicative place at Sofia city center in modern office building.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
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