Clune Tech Group, is a collection of global companies that delivers
focus driven, digitalised solutions to simplify the complexity of
global business. Clune Tech Group is headquartered in Ireland and
employs nearly 1500 staff across 33 countries, including Varna,
Veliko Tarnovo, Shumen and Sofia. We`re proud that Clune Tech
Group(ex Taxback Group) has been recognized as one of Bulgaria`s
Best Workplaces according to Career Show Index 2021.
Taxback International, a company part of the Clune Tech Group, is a leading expert in global VAT recovery and smarter VAT solutions.
The company is a recognised global leader in the VAT reclaim process with more than 20 years of experience. Taxback International works with business clients from all over the world to maximize their revenue from VAT reclaim. Some of our corporate clients are companies like Google, Amazon, IBM, VISA and many others.
VAT is complex, but we make it simple.
What to expect from the role?
The Client Support Executive is a strong administrator with excellent organizational and written communication skills. The successful candidate works extensively with the Client & Key Account Management teams to manage client tickets and back office tasks assigned according to set SLAs and processes. A focus to always strive to exceed client expectations.
1. Manage and execute on incoming client tickets allocated for
2. Manage the configuration of Data Base of company information, pricing, bank details and any other relevant information.
3. Manage the pre-population of forms and creation of document binders using Adobe Professional.
4. Support on completion of CORE upon approval of line manager.
5. Keeping management informed of performance by providing weekly reports as agreed.
6. Work towards achieving set KPIs associated with the above functions.
7. Carry out other team support related duties as assigned by the line manager.
8. Responsibilities include managing queries from SMB clients and to manage deadline requirements for these clients.
9. Other responsibilities shall include general team support related tasks as assigned by the line manager.
Телефон: 052 / 68 68 68