Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Customer Solution Centers are made up of teams that provide remote
(offsite) service; customer access, pre-sales, post-sales, and
service delivery. Technical teams focus is to solve various
business systems and applications problems for customers, onsite
engineering personnel and Authorized Service Providers on standard,
specialized or complex systems.
Responsibilities:
Successfully resolve technical issues (hardware and)from incoming
internal or external businesses and end user's contacts and
proactive notification systems.
Respond to service, product, technical, and customer- relations
questions on subjects such as features, specifications, and repairs
on current and discontinued products, parts, and options, based on
customer entitlement (warranty through mission-critical). .
Resolve incoming internal or external businesses and end user's
problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution
and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem
occurrence.
Represent the company in a face to face customer location visit,
industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or
external business and end user SLA demands are met.
Begin to partner with and assist the Sales Pursuit team.
