Contact Center Associate with German or Danish (Remote)

работа от вкъщи длъжност на пълно работно време

За нас

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for - Contact Center Associate with German or Danish (Remote).

Отговорности

*Support customers via phone, email, and chat, ensuring clear, timely, and accurate assistance;
*Handle inquiries related to payments, money transfers, and transactions, or escalate to the right team when needed;
*Provide customer support related to payment and settlement processes while ensuring security and accuracy;
*Troubleshoot and resolve basic technical issues with devices, software, and connectivity;
*Maintain professional, friendly communication while meeting service quality standards;
*Share information about useful products and sports-related goods, adding value through service;
*Keep customer records accurate and up to date using specialized support tools.

Изисквания и необходими умения

*Strong command of German or Danish and good English;
*Interest in supporting payment, transfer, or other financial transaction processes;
*Affinity or interest in sports products and sports retail environment;
*Previous experience in customer support is a plus;
*Problem-solving mindset and ability to manage both service and technical inquiries;
*Excellent communication skills and a customer-focused attitude;
*Flexibility to work rotating day and late shifts (no night shifts);
*Comfortable working fully remote and navigating different software systems.

Ние Ви предлагаме

*Competitive salary and benefits package;
*Different shifts throughout the day;
*Includes additional health and vision insurance;
*Enjoy a variety of discounts on dining, beauty services, transportation, and more;
*Career growth and development opportunities;
*Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).

Информация за контакт

Телефон: 0884978869

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