SM Digital Holding Ltd is a rapidly growing start-up company, with
already renowned international profile and reach, providing digital
technological, financial and legal advisory services to
international companies, realisation of software fintech products,
information technology consultancy, as well as other digital
services.
We provide a workplace with a unique international atmosphere
combining respect, trust and ambition. Our main goal is to bring
out the best of every team member and help them unlock their full
potential and reach their personal and professional goals. We are
rapidly growing, and are looking for leaders in each position, who
want to develop as much as they can. We provide great growth
opportunities, combined with a positive modern and international
work environment and team, we are looking for long term commitment
with highly motivated individuals.
The coordinator Clients position is on shifts, on site and based in
our office located in the center of Sofia city. The shifts could
include weekends depending on the schedule.
Responsibilities
• Responsible for ongoing customer service via email or internal
char
• Accepts applications of clients for the use of services
• In charge of customer retention and maintaining customer
satisfaction
• Pre-collects customer information, monitor customer activity,
report and escalate to management reports
• Holds meetings with clients and provides information about the
offered services
• Escalates any kind of issues related to customer service
activities
• Assists Shift Leader and Customer Experience Manager within the
assigned tasks and projects
• Give support and take part of the process organization
• Report the results in a timely manner (in Excel), internal
systems
• Take all steps to troubleshoot reported issues and resolve or
escalate to the appropriate level
• Create and submit detailed case logs, document customer
interactions
• Deal with incoming customer inquiries in a professional manner,
making sure that all requests are promptly and thoroughly
handled
• Adhere to high company standards for quality, accuracy,
thoroughness, timeliness and consistency in customer care
• Identify and assess customers’ needs to achieve satisfaction
