Customer Assistance Specialist, Medical Communications
работа от вкъщи
длъжност на пълно работно време

Customer Assistance Specialist, Medical Communications

работа от вкъщи длъжност на пълно работно време

За нас

PPD, part of Thermo Fisher Scientific, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. At PPD, we are passionate, deliberate, and driven by our purpose - to improve health!

We are vital links between an idea for new medicine and the people who need it. We are the people of PPD clinical research services — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.

Medical Communications is truly an exceptional area at PPD clinical research services. We work to improve patient health by supplying top-quality medical information services to our clients, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory and compliance requirements around the world.

The Customer Assistance Specialist provides high-quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed.


Essential Functions
• Provides high-quality customer service to clients such as: customers, consumers, health care professionals (HCP), and others
• Documents customer interactions according to PPD and client guidelines. Identifies AEs events and PCs.
• Maintains knowledge of policies and procedures including: client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
• Responding to non-medical information questions and processing of medical information requests (such as fulfillment, availability, device support)
• Performs line checks and system verifications, and generate reports.
• Performs other duties as assigned by the management team.

Изисквания и необходими умения

Job Qualification
Education and experience:
• University degree in a related field, or a high school/secondary diploma. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience. Experience in a call center environment will be considered an advantage.

Knowledge, Skills and Abilities:
• Excellent organizational skills
• Strong attention to detail
• Ability to handle multiple tasks
• Effective verbal and written communication skills
• Excellent problem-solving skills
• Excellent language skills (comprehension, speaking, reading and writing)
• Fluency in English and a second European Language (ex. French, German, Spanish, Italian etc.) is required
• Excellent computer, verbal and written skills
• Time management skills
• Excellent interpersonal skills
• Ability to work in a team environment and/or independently as needed
• Demonstrated confidence and initiative
• Flexibility

Ние Ви предлагаме

What we offer:

At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development program, ensuring you reach your potential.

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD clinical research services truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.

Our 4i Values:

Integrity – Innovation – Intensity – Involvement

If you are interested in learning more, please send your resume to alexander.bachev@ppd.com, and we’ll set up a time to connect!
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