Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Hewlett Packard Enterprise is an industry leading Technology
Company that enables customers to go further, faster. With the
industry’s most comprehensive portfolio, spanning the cloud to the
data center to workplace applications, our technology and services
help customers around the world make IT more efficient, more
productive and more secure.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
The Customer Service Representative timely responds to customers` inquiries. He/she verifies and documents the information provided by the customers, ensures that the customer is entitled to the service, handover the consolidated information to the most appropriate technically skilled team, coordinates support activities, plans and arranges Hewlett Packard Enterprise resources.
In our team you will build your capabilities to new heights that will be rewarding personally and professionally.
How you'll make your mark:
•Manages service requests through different access channels
•Ensures that the customer is entitled to the service, validates customer contract details
•Manages customer expectations and identifies customer problems
•Performs re-entitlement and clarification and contacts customer in case clarifications are needed
•Performs end-to-end monitoring of critical events and ensures fluid handling
•Handles on time customer escalations and complex situations