MMDSmart Ltd
Customer Care Specialist with Russian
длъжност на пълно работно време

Customer Care Specialist with Russian

София длъжност на пълно работно време

За нас

Who we are:

Welcome to the new era of business with the messaging and calling platforms our clients ever needed for reaching their business goals!

MMD Smart is an international company that provides best solutions in communications. We cooperate with the largest telecom operators around the world so that people from different countries can call each other or send SMS. We stand behind our mission to help companies Connect. Engage. Smile.

We are expanding every day and looking for ambitious and result-oriented members to join our growing MMDSmart family. Our newest vacancy is a Customer Care Specialist, a person who plays a critical role in managing customer interactions and ensuring that customers have a positive experience with the company.


What you will do:

- Communicate with customers and help solve their concerns;
- Report about problems to neighboring teams: account managers, technical specialists, developers;
- Coordinate and monitor the problem-solving process, receive feedback from the client and neighboring teams.

Изисквания и необходими умения

You’re a perfect match if you have:

- Upper-Intermediate or Advanced level of English;
- Fluent Russian;
- Stress tolerance;
- Microsoft Office, Google Docs knowledge;
- Desire to learn new things;
- Energy, proactiveness and willingness to work in shifts: morning (7:00 - 16:00), evening (13:00 - 22:00) and night (22:00 - 7:00) shifts.

Ние Ви предлагаме

What we offer:
- Professional development: we will help your ambitions become a reality;
- Young and friendly working atmosphere with no bureaucracy;
- Flexible working format – remote, office-based or hybrid;
- Medical insurance;
- MultiSport card;
- Variety of bonuses: we pay for books you read, effective recommendations (referral bonus) and high results;
- Educational events & courses compensation, English classes with a native speaker;
- Team buildings, corporate gifts and other perks.

If you think you are a fit to our team, apply now!

Информация за контакт

Телефон: +359879599489

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