Working at Cargill is an opportunity to thrive – a place to develop
your career to the fullest while engaging in meaningful work that
makes a positive impact around the globe. You will be proud to work
for a company with a strong history of ethics and a purpose of
nourishing people. We offer a diverse, supportive environment where
you will grow personally and professionally as you learn from some
of the most talented people in your field. We combine 153 years of
experience with new technologies and insights to serve as a trusted
partner for food, agriculture, financial and industrial
customers.
In 2014 we established the headquarters for our European shared
business services center in Bulgaria. Our center – Cargill Business
Services Sofia, who is rapidly growing, won the award for Shared
Service Centre of the Year for both 2017 and 2018.
The Customer Enabling Generalist, will administer routine customer
enabling activities of the order management process and will help
execute well established customer service activities with regards
to order intake, confirmation, processing and fulfillment. In this
role, you will assist in achieving streamlined and optimized
internal processes that promote a seamless customer experience.
Key Accountabilities
Follow standard procedures and provide insights regarding order
status, invoices, contract balances and other information needed to
complete an order to customer facing customer service
representatives.
Oversee customer orders and work cross functionally to confirm
credit, contract, pricing, stock allocation, and transportation
availability alignment.
Resolve low complexity process issues that follow already defined
procedures related to order confirmation, processing and
fulfillment.
Support the generation of order related documents using knowledge
of local legislation, local documentation and basic understanding
of local regulations and languages in which customer conducts
business operations.
Update internal stakeholders on order status and any issues.
Identify potential obstacles in the order management internal
process and work with other functions and customer facing customer
service representatives to take corrective actions using your basic
analytical capabilities.
Handle basic issues and problems under direct supervision, while
escalating more complex issues to appropriate staff.
Other duties as assigned
