Cargill Bulgaria
Customer Enabling Generalist
София
длъжност на пълно работно време

Customer Enabling Generalist

София длъжност на пълно работно време

За нас

Working at Cargill is an opportunity to thrive – a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. You will be proud to work for a company with a strong history of ethics and a purpose of nourishing people. We offer a diverse, supportive environment where you will grow personally and professionally as you learn from some of the most talented people in your field. We combine 153 years of experience with new technologies and insights to serve as a trusted partner for food, agriculture, financial and industrial customers.

In 2014 we established the headquarters for our European shared business services center in Bulgaria. Our center – Cargill Business Services Sofia, who is rapidly growing, won the award for Shared Service Centre of the Year for both 2017 and 2018.

Отговорности

The Customer Enabling Generalist, will administer routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

Key Accountabilities
Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
Oversee customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
Resolve low complexity process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
Support the generation of order related documents using knowledge of local legislation, local documentation and basic understanding of local regulations and languages in which customer conducts business operations.
Update internal stakeholders on order status and any issues.
Identify potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using your basic analytical capabilities.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned

Изисквания и необходими умения

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Fluency in English Language
• Attention to detail
• Strong written and verbal communication skills
• Excellent Outlook and MS Office knowledge

Preferred Qualifications
• Bachelor's degree in a related field or equivalent experience
• Experience working with SAP
• Out of the box thinking
• Experience in a customer service role
• Experience with data entry
• Second European language is an advantage

Ние Ви предлагаме

Company benefits:
• Attractive salary
• Performance-based bonuses
• Health and dental full package insurance
• Language courses
• Life and Accident insurance
• Additional paid study leave
• Various shop and bank services discounts
Career development:
• International and dynamic environment
• Technical and soft skills trainings
• Outstanding career path opportunities
• Professional growth in a global company
Work-life balance:
• Multisport card
• Home office opportunity
• Award-winning creative office environment
• Various social initiatives
• Comfortable relax and massage zones
• Memorable Team Buildings and Events
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