Customer Quality and Operations Engineer

IRC96466
Join Sensata as a Customer Quality and Operations Engineer and be the trusted partner for leading European motorbike OEMs. In this role, you’ll own quality interactions across the entire product lifecycle—from development to series production—while driving continuous improvement and rapid problem resolution. You’ll lead customer visits, strengthen relationships, and ensure exceptional quality standards through clear communication and decisive action. If you thrive on solving challenges and making an impact, this is your opportunity to shape the future of mobility.

General Responsibilities
• Organizes designs, implements and maintains quality assurance protocols and methods for processing materials into partially finished or finished products
• Key participant in planning, implementing and managing compliance of manufacturing and production processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution
• Organizes design methods and procedures for inspecting, testing and evaluating the precision and accuracy of production processes, production equipment and finished products
• Collaborates on analysis of reports and production data to identify trends and recommend updates or changes to quality standards and procedures when necessary
• Develops methods for testing, sampling and training
• May act as internal consultant by providing technical guidance on most complex projects
• Works with quality inspection supervisors to train and oversee inspectors in their use of control forms, procedures, and correcting quality problems

Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

• Drive rapid resolution of non-conforming material issues by leading 8D problem-solving from the customer’s perspective.
• Own the Production Part Approval Process (PPAP) to ensure flawless product launches and compliance with customer requirements.
• Monitor and act on Customer Scorecards, interpreting star ratings and implementing proactive measures to maintain top performance.
• Manage and execute change requests with precision, ensuring seamless integration and customer satisfaction.
• Lead customer interactions and visits, serving as the primary Operations Quality Engineering contact to strengthen relationships and build trust.

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