Be the spark that brightens days and ignite your career with TTEC’s
award-winning employment experience. As a Customer Relations
Specialist - French - English working remotely on Sofia, Bulgaria,
you’ll be a part of creating and delivering amazing customer
experiences while you also #experienceTTEC, an award-winning
employment experience and company culture.
What You’ll be Doing
As a Client Relations Specialist, you will be in contact with both
our business and consumer customer base, responding to multichannel
queries. for one our partners global leader in the field of medical
equipment in Sofia, Bulgaria. We strive on offering the very best
levels of customer service and believe in "what we say and how
we say it" leaves a lasting impression with our customers.
Therefore, we will provide you with all the necessary tools,
training and confidence needed to do a great job.
During a Typical Day, You’ll
Accept requests through voice and non-voice communication channels,
logs and identifies the problem
Respond to customers via email and calls
Investigate the escalation, coordinate with other departments to
identify best course of resolution
Keep all involved parties on the status of the case
Manage customer expectations by taking into consideration
customers' entitlement and customer issue
Keep customers informed, setting and following up on commitments,
keeping precise case documentation and case ownership
Meet deadlines and delivering services according to customers'
service level agreements
What You Bring to the Role
Fluency in both French and English
Proven proactivity, eagerness to learn and improve
Previous experience in customer facing environment would be
considered as an advantage
What You Can Expect
Competitive annual base salary plus bonus based on performance
Continuous paid training on the latest technology
Private Health/Medical Insurance, Dental Plan and Eye Care
Reimbursements
20 Annual leave days
Standard working schedule: Mon-Fri - 9:30 – 18:30
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you
can be confident in providing the highest level of service possible
whether through voice, chat or email interactions. We trust you
already have the necessary ingredient that can’t be taught – a
caring and supportive nature that will shine through as you help
customers. You’ll also have a chance to make great new friends
within the TTEC community and grow your career in a dynamic,
family-friendly atmosphere.
You'll report to the Team Lead. You’ll contribute to the
success of the customer experience as well as the overall success
of the team.
About TTEC
Our business is about making customers happy. That’s all we do.
Since 1982, we’ve helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world’s leading
iconic and disruptive brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
culture and perspectives within our global teams. We strive to
reflect the communities we serve by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued and comfortable being their
authentic selves at work. As a global company, we know diversity is
our strength. It enables us to view projects and ideas from
different vantage points and allows every individual to bring value
to the table in their own unique way.