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As a Junior Trading Assistant, you are the first point of contact for our customers. Your main goal is to ensure that all client requests are met in a way that ensures both positive customer experience and complete compliance with our policy, processes, and procedures.
As a Service Desk representative, you are also the voice of our customers internally. Your role is to collaborate with various teams and departments in order to provide the best support whenever our clients need us.
This is what you will do
As a Customer Service Representative you will translate the client’s requests to the various departments that are responsible for the daily operations of DEGIRO;
Support clients to open and maintain accounts by providing right information via Email and Phone.
You will assist our customers during the entire customer lifecycle, starting from the moment they become prospects until the moment they are fully using their accounts (onboarding, KYC and EDD);
When customers are fully ready to invest their assets, you will assist them with the platform, corporate actions, transfers (pension, portfolio, and money), trading disputes, the risk model, amongst many others;
You will communicate between the different departments which secure the operations within the international organization of the flatexDEGIRO group, where DEGIRO is a part. You will use your communicative skills in an international atmosphere on a large diversity of subjects.
Ensure that all provided information is accurate, valid, and complete by using the correct methods and tools according to your training.
A steep learning curve is expected, whereby flatexDEGIRO provides an intensive training program and coaching on the job.
Phone: 45258377
