B.O.B. Services is recruiting for its Belgian business partner.
ZOLI99 serves the residential and hospitality design community by offering high - end household furniture and decorative items . The company prides itself on its well-merchandized collections, supported by stores located in different regions of Belgium, exceptional customer service specialists and a state-of-the-art distribution center . ZOLI99's mission is to answer all client needs for furnishing and decorations, even the most demanding ones.
The company has 60 employees who are daily making sure ZOLI99 becomes a reference and a benchmark in Belgium. At ZOLI99 , employees do not choose simply a job, but a career! Several store openings are planned in Belgium and other markets in Europe, so the team is growing .
ZOLI99 opened an office in Varna for even better serving the customers, to improve the customer experience and improve corporate service structure.
- In customer service, you answer customer questions in chat, email
and over the phone
- You are responsible for following up on tasks that arise during the client interaction
- You advise diligently the customers who contacted you
- You follow up on orders until the end
- You are doing outbound calls to locate customers in Horeca, restaurants, decoration stores .. etc
- You are doing outbound calls for customer satisfaction surveys
- You report daily or weekly to the customer service manager
The call center works on shifts from 9 am to 11 pm Bulgarian time, 7 days a week, with 2 days off per week.
The place of work is at the B.O.B. Services office in Varna.