At Астреа Рикрутмънт ЕООД, we are committed to transforming the
challenges of finding a new job into an inspiring path of change
and support. With pride, we can say that we have been among the
best in the recruitment field for 16 years. We believe that we can
change people's lives by helping them become the best version
of themselves. We participate in the development of many Bulgarian
and international companies, helping them find the right people and
solutions for their business. Our network of satisfied candidates
and clients continues to grow, remaining our greatest pride and
motivation.
For one of our clients – a fast-growing company in the online
gaming and entertainment industry, we are searching for
responsible, organized and proactive individuals for the role of
Customer Service Shift Supervisor for a Gaming Company.
Handle customer complaints or issues that regular support can't
solve.
Work with other teams to resolve sensitive cases.
Manage serious incidents and complex player questions.
Prepare daily reports on performance and key stats.
Provide necessary information, approvals, and permissions.
Keep the team updated on important issues and changes.
Oversee resources and monitor performance to meet goals.
Identify and report potential issues that could affect revenue.
Participate in management meetings to share updates and feedback.
Телефон: 0885 865 066
