Customer Service Specialist
Burgas, Gabrovo, Kyustendil, Montana, Svishtov
full-time
About us
CAPS Group provide fixtures, fit-out and maintenance services for interiors and display within retail, hospitality and other commercial environments across Europe and beyond.
Everyone in our international team brings a set of unique qualities. We encourage "out of the box" thinking to provide our customers with exceptional and positive experiences.
Do you believe that the sum of small things creates great changes? Join our team!
Responsibilities
- Daily customer contact through email, phone,
- Processing customer orders for maintenance services,
- Updating customer data to ensure the accuracy of internal records,
- Ensuring an effective communication within internal departments,
- Cooperation with subcontractors in order to provide customers with requested services,
- Handling issues and following the designated escalation path.
Requirements and necessary skills
- Previous experience in a similar position,
- Very good command of English and French or Hungarian or Romanian,
- Previous experience in a customer service experience position in the retail or maintenance industry is desirable,
- Excellent organization of working time, including very well priorities setting,
- Problem-solving skills and proactiveness and attachment to details,
- Fast comprehension and analytical and structured way of working.
We offer
- Collaborative and friendly atmosphere at work,
- B2B Contract,
- Opportunity for professional development,
- Stable employment in an international company.
