Customer Service Specialist - German
Bulgaria / Malta
длъжност на пълно работно време
От 2000 до 3000 лв.

Customer Service Specialist - German

Bulgaria / Malta длъжност на пълно работно време От 2000 до 3000 лв.

За нас

We are a team - trust is the basis for our cooperation and encourages us to go further and further. We love, what we do. We learn every day with the aim of getting better and better. We believe in progress and that is why we invest a lot in our personal and professional development. And that is exactly what we are looking for in our employees. Would you like to be part of our team?

Отговорности

What will it be like? The Experience:
As a European Customer Service Specialist, you will assist our global customer base via Live Chat and Email, with voice coming on-line shortly.. You will be assisting our customers with a wide variety of account queries including payments, login, verification and betting queries. Candidates must be prepared to work any five days from seven. The shift schedule can also include weekend shifts.

Изисквания и необходими умения

What will it take? Your Qualities:

A fast-learner with willingness to put customers first. Fluent/Native verbal and written communication in German as well excellent verbal and written communication skills in English. We’ll be depending on you, as the face of OGaming, to put our customers at the heart of everything you do:

Positive mindset and a can-do attitude

Passion for delivering outstanding Customer Service.

Willingness to learn and go the extra mile

Helping our customers with all their enquiries

Clarifying OGaming`s Terms and Conditions when it is needed

Assisting customers with on-going marketing campaigns

Logging tasks in accordance with company guidelines

Advising players on responsible gaming tools and acting proactively on player's gaming patterns

Escalating and following up customer cases when needed

Helping out with translations if needed

Ние Ви предлагаме

What next?
To apply you have to want to put customers first. Experience desirable but not essential for highly capable, motivated candidates.
If applying to be a Customer Service Specialist you will need:
• Right to work in Malta or Bulgaria
• Flexible and willing to work daily/evening shifts including weekends

Информация за контакт

Телефон: 356

ITCD