About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Are you ready to take the next step in your career? If your answer
is YES - join the leader of the CX (Customer Experience) sector
TELUS International Bulgaria!
As a Customer Support Analyst in a Fintech Account with Russian and English you will be a part of a great team and all together will:
Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
Provide timely reply and accurate information on the client's request
Assist customers through multiple channels, including phone, email, and chat
Identify and assess customers’ needs to achieve satisfaction