Customer Support Engineer

София длъжност на пълно работно време

За нас

Ultraflex Power Technologies is a fast-growing, dynamic, and innovative company committed to the design, development, and manufacturing of advanced induction heating, melting, and casting equipment. We pride ourselves on being a leader in the induction heating technology field. We partner with leading aerospace, automotive, and medical companies to create innovative, cutting-edge technologies.

We are looking for Customer support engineer who will be part of our Support team and will provide technical help and remote troubleshooting to our international custo

Отговорности

Responsibilities:

• Communicating and responding to customer support requests and needs directly via emails, phone calls and web communication;
• Provide customers with troubleshooting and upgrade instructions;
• Collaborate on cross-team and cross-product technical issues resolutions;
• Work with subject matter experts to resolve complex issues;
• Final System Configuration and On-site Installations.

Изисквания и необходими умения

Qualifications:

• University degree of Electronics, Power electronics, Electrical engineering, Mechanical Engineering;
• Experience in similar positions, tests, remote troubleshooting and doing tech support (1st or 2nd level);
• Good problem solving skills;
• Very good communications skills;
• Fluent English, both spoken and written;
• Strong analytical skills;
• Possibility for business trips in abroad.

Ние Ви предлагаме

Benefits:

• Make a difference: Be part of a growing company;
• Competitive compensation package;
• Food vouchers;
• Additional medical insurance;
• Yearly performance bonuses;
• Referral bonus;
• Professional office environment;
• Free parking;
• Opportunity for career growth in an international company;
• Training and onboarding;

If you are interested in this position – please send us your CV.

Applications will be processed in confidentiality. Only short-listed applicants will be contacted.

The submission of personal data is voluntary, its processing, use in the recruitment process and safe-keeping will be in compliance with the provisions of the Law for protection of personal data.

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