Customer Support Healthcare - Dutch speaker
работа от вкъщи
длъжност на пълно работно време
От 3000 до 4000 лв.

Customer Support Healthcare - Dutch speaker

работа от вкъщи длъжност на пълно работно време От 3000 до 4000 лв.

За нас

Customer support for healthcare company
C1 Dutch speaker
B2 English level
Start date: 16-05-2024 or 03-06-24
Permanent contract
Schedule: Monday-Friday 10:00 am-7:00 pm
Working model: remote (including the training)
Training: 4 weeks + 4 weeks nesting
Paid training


1. Answering inquiries from patients, healthcare professionals, and other stakeholders .
2. Assisting patients with appointment scheduling, prescription refills, and insurance inquiries.
3. Providing information about healthcare services, medical procedures, and treatment options.
4. Resolving issues related to billing, insurance claims, and payment processing.
5. Offering support and guidance to patients experiencing medical emergencies or seeking urgent care.
6. Collaborating with healthcare providers and medical staff to coordinate patient care and address specific needs.
7. Ensuring compliance with patient privacy laws and regulations, such as HIPAA, when handling sensitive medical information.
8. Documenting interactions with patients and maintaining accurate records of customer inquiries, feedback, and resolutions.
9. Following up with patients to ensure their satisfaction and address any ongoing concerns or needs.
10. Continuously updating knowledge of healthcare industry trends, policies, and procedures to provide accurate and up-to-date information to customers.

Изисквания и необходими умения

C1 Dutch level
B2 English level
High school diploma

Ние Ви предлагаме

. Paid training
. Permanent contract
. Competitive salary.
. Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
∙ Additional payment for night hours work (if applicable) as per approved company program
∙ Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
∙ Medical plan: health and dental care
∙ Life insurance
∙ Multisport Card (co-financed by the employer)
∙ Discounts on various goods and services
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