Customer Support Representative with English (Afternoon Hours)
София
длъжност на пълно работно време

Customer Support Representative with English (Afternoon Hours)

София длъжност на пълно работно време

За нас

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Отговорности

Being first line of enquiry for customer calls and. Logging the call into a data base;
Ensuring that the customer is entitled to the service, validates customer contract details;
Managing the service requests through different access channels;
Managing customer expectations and identifying customer problems;
Performing re-entitlement and clarification and contacts customer in case clarifications are needed, monitors the service event;
Handling on time case escalations and complex situations;
Coordinating support activities, plans and dispatches parts and onsite engineers;
Participating in projects for process or quality improvements;
Achieving the personal goals assigned by the direct manager;
Focusing on achieving team goals;
Managing multiple tasks or cases simultaneously with minimal supervision;
Keeping technical documentation as per requirement.

Изисквания и необходими умения

High school education or equivalent;
Fluent in English, additional fluency in Spanish would be considered an advantage;
Excellent communication skills;
Excellent customer service skills;
Team player;
Accuracy and precision;
Ability to work under pressure;
Time management skills and ability to work with tough deadlines;
Ability to properly maintain technical and case documentation;
Ability to handle multiple tasks at the same time and ability to prioritize;
Ability to work with business processes.

Ние Ви предлагаме

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Информация за контакт

Телефон: +359 2 815 2030

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