For more than 15 years Easy Consult has been a trusted partner for
domestic and international clients, delivering tailor made HR
solutions and consulting. Striving to be a market leader we are
always on the look for the latest trends, staying true to our
mission of building long lasting relationships with our clients,
candidates, and employees.
On behalf of one of our clients, we are currently looking for Customer Support Representative with French to join their team.
What you will be doing:
Handle incoming contacts over phone or live chat;
2Provide a fast, complete and friendly answer;
Send out follow-up emails for the customer when needed;
Ensure the scripting of the call is added to his ticket;
Escalate customers tickets to the correct internal teams, when needed;
Be able to follow guidelines on escalation and have critical thinking to make sure the cases are escalated and handled correctly, to avoid any unnecessary waiting times for the customer;
Daily check on the relevant updates regarding our product and procedures;
Excellent communication with local Team Lead to ensure constant feedback loop.