About us
EverHelp is a team of professionals, thats developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 5004,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group a global award recognizing companies with strong workplace cultures and outstanding employee experience.
Responsibilities
- Providing support to guests via phone calls, email, live chat, WhatsApp, and online booking platform messages;
- Assisting guests with booking inquiries, reservation updates, property access, and other accommodation-related requests;
- Delivering exceptional customer service with a genuine hospitality mindset and a "guest-first" approach;
- Resolving customer inquiries efficiently while maintaining a warm, professional, and empathetic communication style;
- Escalating critical cases, including refund requests, legal matters, or sensitive guest complaints, to the appropriate internal teams;
- Accurately documenting customer interactions and case details in internal systems;
- Collaborating closely with teammates to ensure a seamless guest experience across all communication channels;
- Following internal quality standards while balancing efficiency with exceptional service.
Requirements and necessary skills
- 13 years of experience in Customer Support, Hospitality, or another customer-facing role;
- German language proficiency (B2+) and English language proficiency (B2+);
- Experience communicating with customers across multiple channels, including calls and written communication;
- Excellent problem-solving skills and the ability to make sound decisions independently;
- Strong written and verbal communication skills with a customer-first mindset;
- Ability to remain calm, professional, and solution-oriented in challenging situations;
- High adaptability and willingness to work in a dynamic, fast-changing environment;
- Strong multitasking skills while maintaining high service quality;
- Positive attitude, resilience, and genuine enthusiasm for teamwork.
We offer
- 20+ vacation days and 10 paid sick leaves;
- Ability to work fully remotely;
- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level;
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
