Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialists to work for our client – an international company providing background checks and employment screenings, through innovative, web-based technology.
Help users and clients use the platform (email, chat, and phone
Provide support with the online form, status of the application, registration to the system.
Ensure clients receive the highest level of customer service.
Follow guidelines and policies; execute an organized, efficient, and structured working process.