ProCredit Bank Bulgaria is part of the international ProCredit group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact on our customers. We are constantly optimizing our processes, improving customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions and high quality of service. For us, the topic of environmental protection, social responsibility and people's education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.
We are currently seeking a motivated candidate for the position of Digital Customer Communication Expert with Greek in our Head Office in Sofia, Bulgaria.
Responsibilities:- Understanding customers' needs and providing appropriate solutions;
- Assisting customers in distant identification and signing of documents;
- Advising customers over phone regarding offered banking services – savings, loans, accounts, transactions, payments, etc.;
- Handling customer inquiries, resolving issues and complaints in a timely and professional manner;
- Conducting outgoing customers' campaigns aiming to promote newly-launched banking services, different initiatives and events offered by the bank;
- Receiving feedbacks by the customers about the quality of services and generating proposals for improvement;
- Building and maintaining positive relationships with customers.
Main requirements:- Fluency in English & Greek;
- University degree (regardless of the program of studies);
- Excellent communication skills;
- A responsible approach to communication with colleagues and clients;
- A desire to learn and develop;
- Ability to quickly adapt and cope with new and challenging situations;
- Previous experience in online sales and/or Contact/Call Centers will be an advantage.
Our offer:- Working in a dynamic international environment;
- Professional growth in a motivated team;
- Training opportunities;
- Flexible working time (from 7:30-09:00 a.m. to 16:30-18.00 p.m.);
- 2 days per week home office option;
- Other benefits: 25 days annual paid leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer and winter season, referral program, preferential conditions for products and services in the bank and preferential fees for education at Denis Diderot School.
Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.
Your application will be treated with strict confidentiality and compliance with the legal requirements for personal data protection.
