Digital Customer Experience Trainee
стаж на пълно работно време

Digital Customer Experience Trainee

София стаж на пълно работно време

За нас

Do you want to become a part of the big world of the telecommunications sector? If you are looking for a proper internship with real tasks and challenges to help you find the balance between the theory learned at the university and the practice in large companies - Hub by Yettel gives you a chance to get this opportunity.

Get ready for a unique 12-month journey, starting this November!

Role Overview:

The Digital Sales and Marketing team is connecting customers with Yettel’s products & services within the digital world. At this role you will be part of the exciting journey of analyzing the performance and finding opportunities for improvement for our main digital channels. You would be responsible for creating and constantly upgrading our award-winning Yettel App and will participate in related company projects.


Your responsibilities will be:

Monitor and report Yettel App performance
Support ongoing cross channels projects and campaigns
Collaborate in UX design projects and present innovative digital trends
Monitor performance of Yettel App marketing campaigns
Analyze the current user journeys and pinpoint areas for performance improvement
Propose initiatives to keep Yettel App main KPIs matching the benchmarks
Bring the fresh digital perspective focusing on customer centricity and the voice of the users
Stay on top of the latest mobile app design, mobile standards, customers engagement trends

Изисквания и необходими умения

We expect from you:

Strong analytical thinking skills
Highly creative and innovative; cooperative and a team player
Passion for app platforms development and mobile user experiences
Internet / Digital technology savvy; understands web and app usage specifics
Desire for researching and guiding the implementation of digital innovations
Knowledge in relevant software tools (Figma, Trello, Microsoft Office 365) is an advantage
Design or digital UX education or certification is an advantage
Self-motivated learner with a desire to explore
Excellent written Bulgarian and English

Ние Ви предлагаме

Our offer:
• 12-months full time, paid labor contract as part of our internship program
• Full benefit package
• Engaging work environment where we work and have fun
• Professional team, where you can learn, try new things and add value
• Flexible working time

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality and in compliance with applicable law regarding personal data protections.

Информация за контакт

Телефон: 359895401482

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