This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world. Our culture thrives on finding new and better ways to accelerate whats next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The Tech Center Consultant is responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customers business needs. Create and maintain effective customer relationships to secure customer satisfaction. Provide the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations.
How you will make your mark:
- Analyze highly technical information and communicate it clearly and effectively to both technical and non-technical audiences
- Lead technical discussions with requestors and customers, providing guidance and recommendations based on experience
- Independently acquire, maintain, expand, and demonstrate in-depth technical knowledge of HPE technologies and solutions, with a developing specialization area
- Translate customer business requirements into technically sound solution designs and configurations that meet customer objectives
- Participate actively in complex technical architecture, design, and sizing activities by identifying site-specific parameters, risks, and constraints impacting the solution
- Deliver high-quality outputs within defined Service Level Agreements (SLAs), ensuring accurate tracking and documentation in the ticketing system
- Professionally manage customer expectations, proactively address concerns, and propose mitigation strategies when challenges arise
- Demonstrate strong technical credibility and professionalism in customer and partner communications
- Proactively stay current on new products, features, and best practices, and effectively leverage available technical resources
- Take ownership of additional responsibilities such as acting as a product or solution focal point, coordinating activities across teams, or supporting process improvements
- Actively share technical knowledge and best practices with peers to improve overall team capability
- Train, mentor, and provide technical guidance to new colleagues and junior team members
- Perform administrative and documentation activities related to the scope of work with a focus on accuracy and efficiency
About you:
- Bachelors degree in IT or from related technical specialty
- Proven IT background through either job history or education, who can analyze very technical information and communicate it effectively to different kinds of audiences.
- 3-7 years of experience in technology industry with focus on technical selling
- Fluent in written and verbal English
- Analytical, problem detection and solving skills
- Demonstrate solid technical skills in assigned area of specialization.
- Good written and verbal communication skills
- Basic project management skills
- Good business and financial acumen.
- Knowledge of effective consultative selling techniques, including active listening, framing, white boarding, storytelling etc.
- Proficient in MS Office (Word, Excel, PowerPoint) for technical documentation and customer-facing materials
- Working knowledge of collaboration and knowledge-sharing tools (e.g., SharePoint, Confluence, Teams)
- Familiarity with social media, blogging, and internal content platforms for technical knowledge sharing
- Relevant industry or technology certifications preferred or in progress
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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