Be the spark that brightens days and ignite your career with TTEC’s
award-winning employment experience. As a Dutch-English Technical
Support Representative working in a hybrid partially onsite in our
Sofia, Bulgaria location and partially out of your home, you’ll be
a part of bringing humanity to business. #experienceTTEC
What You’ll Do
Do you have a passion for technology, renewable energy and helping
others? In this role, you’ll be troubleshooting with customers and
helping to resolve their issues with a smile. You’ll collaborate
internally with other team members to ensure you make the
difference between their customer experience being just average or
an exceptional one.
During a Typical Day, You’ll
Provide technical support to field engineers, technicians, and
product support personnel involved in diagnosing, troubleshooting,
and repairing renewable energy systems
Assist sellers and homeowners during and after system installation
and commissioning.
Troubleshoot issues related to installations remotely via phone,
email, and live chat
Document all customer interactions in our Customer Relations
Management System and ensure follow-up until cases are resolved
Escalate complex issues to Tier 2 support and Team Lead as
required
Meet group and individual performance metrics, including response
times and resolution rates
What You Bring to the Role
Prior experience in Technical Support, Electronics or electrical
support
Ability to read, write and speak in Dutch and English
Ability to ask the right questions in a calm and respectful manner
in order to diagnose issues and analyze complex data sets
Aptitude and detail orientation to prepare technical support
reports
Comfortable to resolve the customer’s issues before escalating to
the next level
Comfortable with decision making by assessing the situation,
researching potential solutions and making recommendations
A technical solution-oriented mindset to ensure happy customers
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving
back is encouraged
A global team of curious lifelong learners guided by our company
values
Base wage plus performance based opportunities
And we have a healthy benefits package based on your position that
could include PTO, tuition reimbursement, health and wellness
incentives
Visit https://mybenefits.ttec.com/?manual for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be
successful in your role throughout your career. From your first day
in training, through individualized webcam-enabled, engagement and
coaching, on into 1000s of free courses to support your career
growth wherever that may take you. And we know that you bring with
you the one necessary ingredient that can’t be taught – a caring
and supportive nature that will shine through as you help
customers. Our TTEC community is here for you as one dynamic,
global family.
You'll report to Team Lead. You'll contribute to the
success of the customer experience and the overall success of the
team.
About TTEC
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's
leading iconic and hypergrowth brands, we talk, message, text, and
video chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We aim to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and for you to bring value to the table in
your own unique way.
Location/Division
Sofia, Sofia-grad
Job Requisition
03ZOS