At Astrea Recruitment, we’ve been turning job searches into
exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent
with leading Bulgarian and
international companies. We believe in helping people grow into
their best selves, and our
ever-growing network of happy candidates and clients is what drives
us forward. Let’s shape
the future together!
For one of our clients - a customer service technology firm
offering outsourced sales,
assistance, and business operations solutions to major enterprises,
we are looking for – Entry-
level Technical Support Specialist with German and English
(Remote).
*Provide first-level technical support via phone and email for
customers encountering issues
with printers and imaging products, ensuring clear communication
and quick resolution;
*Troubleshoot and diagnose hardware and software problems related
to printers and imaging
devices, offering step-by-step guidance to users;
*Maintain detailed records of customer interactions, technical
issues, and resolutions to
ensure accurate reporting and follow-up on open cases;
*Assist customers in installing, configuring, and setting up
printers and imaging products,
providing user-friendly instructions;
*Collaborate with senior technical support teams to escalate
complex issues, ensuring a
smooth and efficient resolution for the customer.
Телефон: 0885 865 066