At Astrea Recruitment, we’ve been turning job searches into
exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent
with leading Bulgarian and
international companies. We believe in helping people grow into
their best selves, and our
ever-growing network of happy candidates and clients is what drives
us forward. Let’s shape
the future together!
For one of our clients, an innovative and rapidly developing
company in the customer
experience management sector, focused on creating meaningful
customer journeys and
delivering excellent service for global clients, we are looking for
– Experienced Customer
Care Agent with German or French and English (Remote).
*Handle B2B customer communication through multiple channels,
including phone and
written correspondence;
*Provide professional support to clients using an international
online payments platform,
including digital transfers and payment-related services;
*Resolve customer inquiries and issues related to accounts,
transactions, and platform
functionality in a timely and accurate manner;
*Guide customers by delivering clear and reliable information about
products, features, and
available services;
*Recognize customer needs and suggest relevant solutions or
additional services when appropriate;
*Ensure a high level of customer satisfaction by building trust and
maintaining long-term
business relationships.
Phone: 0884978869
