At Astrea Recruitment, we’ve been turning job searches into
exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent
with leading Bulgarian and
international companies. We believe in helping people grow into
their best selves, and our
ever-growing network of happy candidates and clients is what drives
us forward. Let’s shape
the future together!
For one of our clients - a leader in reshaping businesses with
Strategy, Consulting, and state-
of-the-art Technology, powered by the world’s largest network of
tech centers, we are looking
for –Experienced QA Specialist with German and English (HYBRID).
*Evaluate agent interactions on a regular basis to ensure adherence
to quality standards;
*Identify trends and gaps in performance and propose enhancements
in training or processes;
*Offer clear, actionable feedback to agents and supervisors to
foster continuous improvement;
*Facilitate or contribute to calibration meetings aimed at aligning
evaluation standards;
*Prepare and distribute QA evaluation reports to relevant
departments and stakeholders;
*Conduct coaching sessions side-by-side with agents to elevate
service quality and consistency;
*Audit written client communications to ensure quality, accuracy,
and policy compliance;
limited call reviews.
Телефон: 0885 865 066
