At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!
For one of our clients – a global company providing customer experience solutions for leading international brands – we are looking for a Experienced Social Media Support Specialist with German. The project is for a world-renowned technology company focused on healthcare and consumer products, where you will support customers via Social Media with pre-sales, post-sales, and technical inquiries while delivering an outstanding customer experience.
*Deliver exceptional customer support through multiple channels, including tickets, phone, email, and social media platforms;
*Engage with customers on social media, responding professionally to inquiries, product-related questions, feedback, and concerns;
*Provide accurate troubleshooting and effective solutions for home appliances, coffee machines, and other household products;
*Guide customers through product features, usage, maintenance, and warranty-related processes;
*Ensure timely resolution of customer issues while maintaining a high level of customer satisfaction;
*Collaborate with internal teams to improve service quality and enhance the overall customer experience;
*Stay up to date with product launches, updates, and company policies to provide accurate information and support.
*Fluent German and good command of English;
*Previous experience in a BPO environment within Consumer Care, Customer Support, or Contact Center operations is mandatory;
*Proven experience supporting customers across multiple channels, including social media platforms, is highly preferred;
*Experience with consumer electronics, home appliances, or technical products is considered an advantage;
*Strong communication, multitasking, problem-solving, and organizational skills
*Customer-oriented mindset with excellent attention to detail and ability to handle challenging situations professionally;
*Comfortable working in a fast-paced, performance-driven environment.
*Attractive Signing Bonus to welcome you to the team;
*Office location – good transport links and close to the metro;
*Working on rotational shifts, with no night shifts required;
*Hybrid work model available after the 6th month;
*Attractive performance bonus, welcome bonus, and relocation support package;
*Health Insurance – after 3 months, with the option to add a family member;
*Gym membership – access to 200+ fitness centers;
*Food vouchers.
If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).
Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license. No 1809).
Телефон: 0884978869
