General duties
DSK Bank is looking for an analytical, responsible and well-organized professional to join our Business Development team and support merchant acquiring and POS payment services.
The initial focus is on operational activities, including processing POS requests, handling inquiries and coordinating operational cases. The role also offers opportunities to contribute to process improvements and automation, developing expertise in business processes and operations.
Who is this role for?
This role could be a good fit for you if you:
- Enjoy working with systems, structured processes and daily operational tasks.
- Pay attention to detail and take pride in accurate, reliable work.
- Like analyzing cases and finding practical solutions.
- Communicate clearly and work effectively with colleagues across different teams.
- Are interested in card payments and merchant acquiring.
- Want to help improve the processes you work with every day.
If the answer to most of the above is yes, this position could be the next step in your professional development.
Main responsibilities
In this role, you will:
- Review, approve and administer requests for new merchants and changes to existing merchants, locations and POS terminals.
- Check data and documentation against established requirements and provide guidance when corrections are needed.
- Handle inquiries received through the shared mailbox.
- Analyze reported incidents and coordinate their resolution with the relevant teams.
- Prepare reports, analyses and operational summaries.
- Support colleagues involved in selling and servicing POS solutions.
- Contribute to improving procedures, workflows and data quality in line with card scheme requirements.
- Participate in the testing and implementation of new functionalities and process automation.
Requirements
- A university degree - Bachelor's or Master's.
- At least one year of relevant professional experience in banking, back-office operations, payment services, business customer support or sales.
- Strong attention to detail, analytical skills and a practical approach to resolving issues.
- Ability to organize tasks, work independently and follow cases through to completion.
- Clear written communication and good teamwork skills.
- Very good working knowledge of MS Office, particularly Excel and Outlook.
- Good command of English, both written and spoken.
- Experience with POS services, card payments, request processing or operational incident handling would be an advantage.
DSK Bank offers
- Practical experience in merchant acquiring and payment acceptance services within DSK Bank.
- Collaboration with colleagues across business, operations, IT and other specialist teams.
- Flexible working arrangements in accordance with the company's internal rules.
- Competitive bonus scheme;
- An additional 102,26 euro per month is provided in the form of food vouchers;
- 20+5 days paid leave;
- Additional Health Insurance;
- Promo price for Multisport Cards;
- Perfect opportunities for professional and career development in a leading Bank in Bulgaria;
- Professional training for specific knowledge and skills;
- Unique banking service package - special loan interest for employees on housing and consumer loans;
- Top technologies to use;
- Discount program with external vendors;
- Great working environment within a team of professionals.
Documents for application
CV
