ALTIDO is a leading European short-term letting company creating an
exceptional experience for property owners and guests. Among our
top destinations are London, Milan, Edinburgh, Lisbon. We strive to
fulfil every traveller’s dream by providing the best hospitality
experience.
In 2019, ALTIDO was born from the merger of 4 companies. Since
then, we’ve been strengthening our position by growing our
portfolio and level of service, implementing best practices and
creating one company culture across the teams based all over
Europe.
2022 has brought an exciting new chapter to us - Growth is the
keyword of the year.
We are launching a new project and invite you to join the club as a
Customer Care Specialist. This role is to strengthen the relations
with our tenants in co-living properties and boarding houses. Type
of activity includes replying to incoming enquiries, providing
information about the properties, and providing support in case of
a non-standard situation during the stay of the tenants.
As a Customer Care Specialist, you will communicate actively with
tenants, prospects and third parties, in written and over the
phone. Your goal is to ensure the best hospitality experience for
our clients and world-class customer service.
ABOUT THE ROLE
- Communicate with tenants and prospects in written or by phone
- Confirm and reschedule bookings, organise guests’ arrival or
departure
- Assists guests and provides a swift resolution to tenants’
queries and issues during their stay
- Work closely with employees in other departments and other
offices to solve the case quickly and efficiently
- Refunds amounts or pay compensation, based on the company
approved policies
REQUIREMENTS
- You love to talk to people, provide support and coordinate
tasks
- You are able to make decisions and stay accountable for them
- You speak freely English and Italian
- You use freely web-based applications
BENEFITS
- International environment and multi-language speakers
- A lively and open company culture with flat hierarchies and short
chains of command
- Events and off-sites - YES and YES. Plan something with your
team, if you feel like it. Parties meets like Winter - Party,
Summer Party or Just-Because Party, board games in the office,
theatre visits, quiz games, meme competitions
- Office location in the very heart of the city in a modern
building, nominated for building of the year
Everything starts with getting in touch. We‘ll be happy to meet you
in the office.
The employment contract will be with the Bulgarian company LRC
Bulgaria Ltd, the local subsidiary of ALTIDO. Working time is 10 am
to 7 pm, on a rota, incl. weekend days.
By applying to this position, you agree to provide your contact
data for recruitment purposes. Only short-listed candidates will be
contacted.
Телефон: 0878164845