We are Yettel!
Yettel Bulgaria, part of PPF Telecom Group, is a telecommunications company that connects over 3 million customers to people, devices and businesses. Until March 2022, the company operated on the Bulgarian market as Telenor Bulgaria.
We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. At Yettel, we believe that a balanced life is a better life. That's why we do everything we can to help people balance the things that matter to them, to make better choices, especially when it comes to technology and its role in our lives.
We want to create the future together with you. That's why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.
The role of Fixed-Mobile Convergency Specialist will actively contribute to the creation and execution of the FMC (fixed-mobile convergence) strategy and will be responsible for the profitable expansion and growth of the FMC product line in the company for both residential and business segments. Fixed-Mobile Convergency Specialist will lead the creation, introduction, and continuous improvement of the business processes related to the fixed portfolio propositions, Yettel TV and Home Internet, to ensure excellent customer experience and maximized value to end customers. Further, FMC specialist will lead and participate in different projects related to the product portfolio expansion and will take part in the creation and execution of marketing campaigns that promote and drive growth.
Your responsibilities will be:
Contribution to long-term FMC strategy for achievement of marketing objectives and developing product propositions for all segments, that drive growth and provide added value to customers.
Assist in the design and set up of effective go-to-market strategies, understanding of customer needs, and creation of customer journeys for the different products, services, and campaigns
Ensure excellent customer experience with FMC products
Regular improvement of existing processes and product capabilities
Lead cross-functional collaboration with different units in the company: Sales channels, Customer Service, Technology area, Finance, Marketing, etc.
Project management or project participation both within the company and cross-country projects
Participate in discussions with external Partners and Suppliers.
Lead or contribute to the preparation of Business Cases, Project plans, FMC Roadmap
Support the Day-to-day operational activities