Join us in re-imagining hospitality through world-class customer service and local knowledge.

In 2019, ALTIDO was born from the merger of 4 companies that were active in different markets - since then, we’ve been strengthening our position by growing our portfolio and level of service, implementing best practices and creating one company culture across every team based all over Europe. From London to Milan, from Lisbon to Edinburgh, we manage an amazing portfolio of properties including flats, houses, historical residences, cottages, boutique hotels, boats and more!

General Purpose
Welcome guests, check guests in and out of the hotels, deal with guest queries, and provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
This role requires active communication with guests mainly in person, in writing, using ALTIDO`s communication platform, and over the phone.
The main priority is to ensure an excellent experience for the guests, aiming to build trust and encourage them to visit again.

Your responsibilities
● Ensures a smooth day to day running of ALTIDO Hotels
● Checks arrivals list daily and highlight special guest requests if any
● Checks that all keys/cards are ready for the arrivals
● Checks and counts keys/cards after all guests' departure and reports if any are missing
● Checks rooms are prepared and ready for guests' arrival by working with the housekeeping team. This would involve scheduling cleaning and ensuring staff members know what rooms to clean and when.
● Reports to in-house maintenance team any maintenance issues before, during, and after guests` stays
● Replies to guests` inquiries and messages
● Replies to guests` reviews on various platforms
● Conducts room checks to ensure all guest rooms are up to standard and are ready for guest arrival
● On occasions assists the in-house housekeeping staff with some main duties
● Provides high-level customer service to all guests that enter ALTIDO Hotels

What will you find with us
● Seasonal job in the UK (June - end of August/ beginning of September)
● Live-in position
● Working hours on rota basis

Your profile
● Excellent English, both written and spoken
● Previous experience in hotels
● Attention to detail
● Friendly and smiling personality

The employment contract will be with the Bulgarian company LRC Bulgaria Ltd, the local subsidiary of ALTIDO.

By applying to this position, you agree to provide your contact data for recruitment purposes. Only short-listed candidates will be contacted.