Are you keen on mobile phones, devices and services? Do you have an
eye for sales? Then this opportunity might be just the right one
for you! To ensure the expansion of our service delivery center in
Sofia we are looking for Customer Service Experts to provide
support to our client’s customers regarding all sorts of devices,
contracts and new offers.
Your main tasks:
· Interact with customers over phone
· Provide information about products
· Answer technical questions
· Handle contract information
· Make product and sales offers – cross sell & upsell
· Maintain data
Our requirements:
· Fluency in German
· Good technical skills
· Previous customer support experience
· Sales acumen and proactive attitude
· Excellent listening and communication skills, written and
verbal
· Highly empathetic and thoughtful, with ability to understand
customers’ needs
· Ability to work on shift rotation
Starting as WFH position, but the candidates should be ready to
work from office (in Sofia), post COVID
Interact with customers over phone
Provide information about products
Answer technical questions
Handle contract information
Make product and sales offers – cross sell & upsell
Maintain data
Телефон: 0044 7704 170259