German speaking Customer Service Agent
Софийска област
длъжност на пълно работно време
От 2000 до 3000 лв.

German speaking Customer Service Agent

Софийска област длъжност на пълно работно време От 2000 до 3000 лв.

За нас

Are you keen on mobile phones, devices and services? Do you have an eye for sales? Then this opportunity might be just the right one for you! To ensure the expansion of our service delivery center in Sofia we are looking for Customer Service Experts to provide support to our client’s customers regarding all sorts of devices, contracts and new offers.

Your main tasks:

· Interact with customers over phone

· Provide information about products

· Answer technical questions

· Handle contract information

· Make product and sales offers – cross sell & upsell

· Maintain data

Our requirements:

· Fluency in German

· Good technical skills

· Previous customer support experience

· Sales acumen and proactive attitude

· Excellent listening and communication skills, written and verbal

· Highly empathetic and thoughtful, with ability to understand customers’ needs

· Ability to work on shift rotation


Starting as WFH position, but the candidates should be ready to work from office (in Sofia), post COVID

Отговорности

Interact with customers over phone
Provide information about products
Answer technical questions
Handle contract information
Make product and sales offers – cross sell & upsell
Maintain data

Изисквания и необходими умения

Customer service
German language
Fluency in German
Good technical skills
Previous customer support experience
Sales acumen and proactive attitude

Информация за контакт

Телефон: 0044 7704 170259

ITCD