GMS (Greenlake Management Services) L3 Vmware Virtualization SME

Sofia full-time

About us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

Strong and solid concepts on Virtualization.

Supporting and troubleshooting complex Vmware / Virtualization issues in complex and widely distributed environment.

Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process.

Serve as the technical escalation lead, collaborating closely with cross-functional teams and vendor support (e.g., VMware) to expedite issue resolution.

Automate operational tasks using scripting and orchestration tools to enhance efficiency and consistency.

Maintain high-quality documentation including architecture diagrams, SOPs, RCA reports, knowledge articles, and best practices.

The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.

Share Datacenter ‘Best Practice’ among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves.

Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications.

Capable of working constructively in a highly pressurized environment. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for ‘Out of Hours’ (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures.

Skilled in utilizing methodologies for problem management and resolution of escalated issues.

Provides highly innovative management of complex escalations.

Create opportunities to increase the competence of the work group in a proactive and consistent way. Identifies and communicates possible process changes that will remedy inefficiencies as appropriate.

Lead / drive virtual technical teams within HPE / Partner to isolate the cause of issue.

Work with the different support Vendors, customer account team, HPE / Partner onshore and offshore teams, as well as other stakeholders like Managed Services Manager, Consultants, Customer Business Manager, Escalation manager etc.

Negotiate to bring correct resources together to focus on an issue

Plan and implement best practices.

Requirements and necessary skills

8+ years of demonstrated experience in Vmware troubleshooting including service and support on Virtualization, vSAN, NSX, VCF.

Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region.

Experience in designing, deploying, and managing VMware-based virtualization.

Document design, implementation, and troubleshooting procedures for VMware cloud solutions.

Expert-level proficiency in designing VMware environment based on Performance Requirement.

Strong scripting and automation skills using tools such as PowerShell, Python, or VMware PowerCLI.

Strong experience in Upgrading VMware components and tackling Issues during upgrades.

Expert-level proficiency in designing customer Workload specs based on the requirements from application.

Expert-level proficiency on Storage and network protocols supported by VMWare.

Fundamental Knowledge on Hardware, Network and Storage concepts is a must.

Solid understanding of cloud computing principles and architectures, including private, public, and hybrid cloud models.

Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) would be a plus.

VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP).

ITIL Foundation certification preferred.

Knowledge of Remote Support and Remote monitoring processes and concepts

Knowledge on Service Now

We offer

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Contact Information

Phone: +359 2 815 2030

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