ALTIDO BY JOIVY
Part of the Joivy Group, ALTIDO is one of the leading companies in
Europe for the management of apartments, villas, aparthotels, and
hotels. Established in 2019, it currently manages over 2,000
properties and 1,000 rooms in pop-up hotels.
OUR GROUP
Joivy is the first comprehensive residential platform in Europe to
offer a wide range of living spaces to its users - co-living, micro
living, vacation, student housing, multifamily e co-working - and
to support property owners and investors with a complete range of
services to enhance their real estate assets: property management,
asset management, and marketing strategy. Joivy Group counts 450
employees (32yo average age & more than 30 countries of
origin), 21 offices across Europe, 50 destinations and 7 countries
(Italy, Spain, France, Portugal, England, Scotland and Bulgaria)
and includes the following brands:
• DoveVivo: European platform for residential property
management
• ALTIDO: European platform specialised in short-term rentals
• Chez-Nestor: pioneering co-living company in France
• DoveVivo Campus: the leading company in student housing in
Italy
• Rinnow!: a specialist in Home Renovation and turnkey furniture
sales
• Open Hub: co-working space and community hub in the heart of
Milan
ROLE & TEAM
This cross-departmental role is ideal for an empathetic, diligent,
customer-focused individual with previous hospitality experience.
The position is shifts-based from 10am to 7pm, incl. work during
weekends.
Your primary responsibilities include:
• Direct and indirect contact with short-term guests and long-term
tenants;
• Working with several specialised softwares (eg. Krossbooking,
Zendesk, RIO, Slack, Trello);
• Maintaining guests inquiries, bookings, arrival or departure
time;
• Providing a swift resolution to guest queries and issues during
their stay;
• Assisting guests with any maintenance issues;
• Monitoring and maintaining received reservations;
• Applying company standards for dealing with guests and property
portfolio.
