Ел Ар Си България ЕООД
Guest Relations Officer Night Shift
Варна
длъжност на пълно работно време

Guest Relations Officer Night Shift

Варна длъжност на пълно работно време

Описание на позицията

ALTIDO is a hospitality provider creating an exceptional experience for property owners and guests. Our top destinations are London, Milan, Edinburgh and Lisbon. We strive to fulfil every traveler's dream by providing the best hospitality experience.

We at LRC Bulgaria, the local subsidiary of ALTIDO, are looking for a motivated and talented Guest Relations specialist to join our team in Varna.

The position requires work on rotation, incl. weekends, shifts from 1 am to 10 am.

This cross-departmental role will suit an empathetic, diligent and customer-focused individual with previous hospitality experience.

Your major responsibilities include:
• Maintain guests inquiries, bookings, arrival and departure time
• Provide a swift resolution to guest queries and issues during their stay
• Assist guests with any maintenance issues
• Monitor and maintain received reservations
• Support the guests directly over the phone or in written
• Apply company standards for dealing with guests and property portfolio

Your key skills & qualities:
• English independent user
• Customer centric service approach
• Highly organized, with attention to detail
• Responsible and mature personality
• Sense of humor is highly appreciated

Other features that would help a lot:
• Degree in a relevant subject, preferably Tourism
• Experience in guests service by phone and e-mail
• Knowledge of holiday rental business and platforms (AirBnB, Booking, TripAdvisor, etc)


Sounds interesting? Then apply by sending your CV and cover letter in English
The employment contract will be with the Bulgarian company "LRC Bulgaria"

With applying to this position, you agree to provide your contact data for recruitment purposes.
Only short-listed candidates will be contacted.

Информация за контакт

Телефон: 0878164845

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