Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our
clients or partners need us to advise and guide them in taking
important decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
We are currently seeking a highly responsible and experienced
candidate to fill the position of Head of Customer Service for one
of our clients, a brand in the online casinos and sports betting
industry. This is a unique and exciting opportunity for a qualified
professional to lead and excel in a dynamic and growing field.
Develop and execute customer service strategy, processes, and
procedures.
Stay updated on industry trends and implement best practices.
Set goals and objectives for the customer support team.
Recruit, train, mentor, and empower customer service agents to
foster a high-performance
environment.
Implement and maintain effective methods for gathering customer
satisfaction data.
Prepare monthly shift schedules.
Provide support to other departments on customer service-related
issues.
Maintain accurate records and document workflow.
Телефон: 0885 865 066