За нас
At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Отговорности
How you will make your mark:
- Troubleshoot and diagnose customer-reported networking issues and drive them to satisfactory resolution.
- Deliver a high level of customer satisfaction through effective technical support and communication.
- Provide both Case Management and Solution Management support.
- Manage customer cases by ensuring timely identification, troubleshooting, and resolution of reported issues.
- Support customer solutions by helping ensure optimal performance and operational stability.
- Develop and execute technical and operational action plans to analyze and resolve customer issues.
- Coordinate with appropriate internal teams to ensure ownership and resolution of reported issues.
- Escalate issues when necessary to ensure timely resolution and customer success.
- Collaborate effectively with HPE Aruba Networking teams, customers, Quality Assurance, Engineering, and Field Support organizations.
- Manage multiple priorities and work independently with minimal supervision.
Изисквания и необходими умения
About you:
- Excellent written and verbal communication skills in English.
- Bachelor's degree in Computer Engineering, Computer Science, Electrical Engineering, Communications Engineering, or a related field; equivalent experience will also be considered.
- Prior experience in networking, technical support, customer support, or a related field is preferred.
- CCNA certification or equivalent networking knowledge.
- Understanding of networking fundamentals, including:
- Routing and Switching
- RADIUS
- STP
- SNMP
- DNS
- DHCP
- Strong troubleshooting and problem-solving skills.
- Ability to analyze complex technical issues and communicate solutions effectively.
